Page 41

West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 8 Chapter 1 Application/Redetermination Process

• Community Resources: Examples of community resources include, but are not limited to the Board of Education, local colleges, and the Division of Rehabilitation Services (DRS). • Participants in the Refugee Assistance Program: Interpreter services are available for individuals who are participating in the Refugee Assistance Program (See Section 15.8). A request for services can be made by contacting the following agency: Refugee Resettlement and Immigration Services 827 Fairmont Road, Suite 203 Morgantown, West Virginia 26501 (304) 343-1036

Accommodations for an Individual with Disabilities Example 1: An individual applies for WV WORKS. He has a learning disability and is unable to read, comprehend, or complete the application. A reasonable accommodation is for the Worker to read the application to the individual and to explain the information fully. Accommodations for an Individual with Disabilities Example 2: A client is physically unable to come to the local office for appointments made to keep his benefits. A reasonable accommodation is for the Worker to arrange to do a phone interview and/or a home visit, if necessary. Accommodations for an Individual with Disabilities Example 3: A client who has limited mobility comes into the office for a redetermination of benefits. An accommodation for this person is to ensure that an interview room equipped for disabled individuals is available for this client at the time of his appointment. If no such room is available, the Worker may assist the client to an appropriate workstation to conduct the interview. 1.2.1.E.5 Complaint Procedures – Client Responsibilities Any person who believes that he or she has been the subject of discrimination on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisals and where applicable, marital status, familial or parental status, or retaliation for prior civil rights activity, or all or part of an individual’s income is derived from any public assistance program or protected genetic information in employment or in any program or activity conducted or funded by the Department. (Not all prohibited bases will apply to all programs and/or employment activities.)