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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 7 Chapter 1 Application/Redetermination Process

o If an individual requires an interpreter, the Worker must contact local resources to locate one. • Enter an indicator in the case record to alert that an accommodation may be needed and also to track cases for Federal reporting requirements. 1.2.1.E.4 Methods and Examples of Accommodations At this time, West Virginia offers the following methods of accommodations to all applicants and clients: ➢ Sign Language Interpretation The Worker must: • Attempt to locate free certified sign language interpreters in the community in advance. • Contact the Commission for the Deaf and Hard of Hearing in advance to locate names and numbers of local interpreters (if any). • Contact the current contract holder for language translation and interpreter services. ➢ Visual Impairment Services Provide general public information in a method accommodating the individual’s visual impairment. Public entities such as the DOHS are responsible for providing these upon request, unless doing so causes an undue burden. Public entities are prohibited from charging a fee for auxiliary aids and services. ➢ Foreign Language Interpreter Services If an individual requires an interpreter, the Worker must contact local resources to locate one. If a local community resource cannot be located, the Supervisor of the Worker must contact the DFA Policy Unit for assistance. Following is information about some resources: • Phone Companies: Verizon offers interpreter services free of charge. An Interpretation Unit is accessible through Verizon’s main phone number.

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Page 40

Official source

West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 7 Chapter 1 Application/Redetermination Process

o If an individual requires an interpreter, the Worker must contact local resources to locate one. • Enter an indicator in the case record to alert that an accommodation may be needed and also to track cases for Federal reporting requirements. 1.2.1.E.4 Methods and Examples of Accommodations At this time, West Virginia offers the following methods of accommodations to all applicants and clients: ➢ Sign Language Interpretation The Worker must: • Attempt to locate free certified sign language interpreters in the community in advance. • Contact the Commission for the Deaf and Hard of Hearing in advance to locate names and numbers of local interpreters (if any). • Contact the current contract holder for language translation and interpreter services. ➢ Visual Impairment Services Provide general public information in a method accommodating the individual’s visual impairment. Public entities such as the DOHS are responsible for providing these upon request, unless doing so causes an undue burden. Public entities are prohibited from charging a fee for auxiliary aids and services. ➢ Foreign Language Interpreter Services If an individual requires an interpreter, the Worker must contact local resources to locate one. If a local community resource cannot be located, the Supervisor of the Worker must contact the DFA Policy Unit for assistance. Following is information about some resources: • Phone Companies: Verizon offers interpreter services free of charge. An Interpretation Unit is accessible through Verizon’s main phone number.