Page 1769

West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 45 Chapter 21 Low Income Energy Assistance Program (LIEAP)

When the vendor has received a payment for an AG which subsequently is determined ineligible due to an error of any type, the vendor must be asked to return the payment. If the vendor refuses or otherwise fails to refund the money to the State, the client is responsible for making repayment as outlined above. 21.6.5 RETURNED CHECKS Checks are sometimes returned by clients, vendors, or the United States Postal Service (USPS). The following sections provide instructions regarding these situations. 21.6.5.A Check Returned by the USPS Checks returned by the USPS are sent to the Office of Client Accounts. The Office of Client Accounts will contact the local office requesting disposition of the check. The Worker must attempt to contact the client to obtain a new address or other information. 21.6.5.B Change of Payee Supervisory approval is required to change the name of the payee. When the payee is deceased and the check needs to be rewritten in the name of a survivor (usually the spouse), a copy of the death certificate and a court order naming the survivor as administrator of the estate must be submitted to the Office of Client Accounts. A memorandum stating the case number, name and address of the old payee and the name and address of the new payee must accompany these documents. 21.6.5.C Check Returned by the Vendor Checks are often returned by the vendor to the local office and to the Office of Client Accounts.

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Page 1769

Official source

West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 45 Chapter 21 Low Income Energy Assistance Program (LIEAP)

When the vendor has received a payment for an AG which subsequently is determined ineligible due to an error of any type, the vendor must be asked to return the payment. If the vendor refuses or otherwise fails to refund the money to the State, the client is responsible for making repayment as outlined above. 21.6.5 RETURNED CHECKS Checks are sometimes returned by clients, vendors, or the United States Postal Service (USPS). The following sections provide instructions regarding these situations. 21.6.5.A Check Returned by the USPS Checks returned by the USPS are sent to the Office of Client Accounts. The Office of Client Accounts will contact the local office requesting disposition of the check. The Worker must attempt to contact the client to obtain a new address or other information. 21.6.5.B Change of Payee Supervisory approval is required to change the name of the payee. When the payee is deceased and the check needs to be rewritten in the name of a survivor (usually the spouse), a copy of the death certificate and a court order naming the survivor as administrator of the estate must be submitted to the Office of Client Accounts. A memorandum stating the case number, name and address of the old payee and the name and address of the new payee must accompany these documents. 21.6.5.C Check Returned by the Vendor Checks are often returned by the vendor to the local office and to the Office of Client Accounts.