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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 44 Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.6.4.D Withholding the Regular LIEAP Payment When it is necessary to withhold a LIEAP payment, the Worker must contact the State LIEAP Coordinator at the Division of Family Assistance (DFA) for instructions. 21.6.4.E Making Adjustments in the Regular LIEAP Payment Adjustments to the LIEAP payment must be made by the Office of Client Accounts. In a memorandum addressed to the Office of Client Accounts, the Worker must provide the identifying information and explain how the Regular LIEAP payment must be adjusted. 21.6.4.F Client Notification The client must receive written notification of all decisions made on the Regular LIEAP payment or repayment, any adjustments to the Regular LIEAP payment, and/or fulfillment of the repayment. 21.6.4.G Repayment by the Vendor When the error involves payment to the wrong vendor, the vendor must return the payment to the State. The Office of Client Accounts notifies the Worker of the returned payment, and the Worker must provide the correct vendor number and instructions for reissuing the check. When the vendor is unaware he has received a payment in error, the Worker must contact the vendor and request repayment. If the Worker is unable to effect repayment, the case is referred to the Office of Client Accounts and/or the State LIEAP Coordinator. NOTE: Once payment arrangements are made with the client, the Worker must send a copy of the DFA-LIEAP-3 and the eligibility system-generated letter to the Repayment Investigator (RI) for their respective county so the payment may be tracked.