Page 1759

West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 35 Chapter 21 Low Income Energy Assistance Program (LIEAP)

The amount of the Emergency LIEAP payment is $1775, provided the client can pay the $95 or otherwise obtain that amount from other agencies. When the amount required to eliminate the emergency exceeds the amount of the Emergency LIEAP payment, the application for Emergency LIEAP benefits is denied if the emergency is not eliminated. The client must find other resources or negotiate with the home heating/cooling supplier to accept the Emergency LIEAP benefit. 21.4.12 CLIENT NOTIFICATION Clients must be notified of the eligibility decision within 30 days of the date of application. Notification is accomplished by an eligibility system-generated letter. 21.4.12.A Pending Regular LIEAP Applications Regular LIEAP clients must be allowed 15 calendar days to respond to requests from the Worker for additional information. Failure to respond results in denial of the application. The Worker must notify the client of the eligibility decision within 30 days of the date of application.

NOTE: A Regular LIEAP payment issued to and correctly credited to the client’s account is never subtracted from the amount required to eliminate the emergency. Regular LIEAP payments issued to the wrong vendor are likewise not subtracted from the amount of the emergency. If it is determined that the vendor has received the payment but has not yet credited it to the AG’s account, the Worker must first try to correct the problem. The vendor must then inform the Worker of the adjusted amount of the emergency.

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Page 1759

Official source

West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page 35 Chapter 21 Low Income Energy Assistance Program (LIEAP)

The amount of the Emergency LIEAP payment is $1775, provided the client can pay the $95 or otherwise obtain that amount from other agencies. When the amount required to eliminate the emergency exceeds the amount of the Emergency LIEAP payment, the application for Emergency LIEAP benefits is denied if the emergency is not eliminated. The client must find other resources or negotiate with the home heating/cooling supplier to accept the Emergency LIEAP benefit. 21.4.12 CLIENT NOTIFICATION Clients must be notified of the eligibility decision within 30 days of the date of application. Notification is accomplished by an eligibility system-generated letter. 21.4.12.A Pending Regular LIEAP Applications Regular LIEAP clients must be allowed 15 calendar days to respond to requests from the Worker for additional information. Failure to respond results in denial of the application. The Worker must notify the client of the eligibility decision within 30 days of the date of application.

NOTE: A Regular LIEAP payment issued to and correctly credited to the client’s account is never subtracted from the amount required to eliminate the emergency. Regular LIEAP payments issued to the wrong vendor are likewise not subtracted from the amount of the emergency. If it is determined that the vendor has received the payment but has not yet credited it to the AG’s account, the Worker must first try to correct the problem. The vendor must then inform the Worker of the adjusted amount of the emergency.