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West Virginia Income Maintenance Manual Chapter 21

West Virginia Income Maintenance Manual Page iv Chapter 21 Low Income Energy Assistance Program (LIEAP)

21.5.2.B.3 Payment Authorization ...............................................................................40 21.6 CASE MAINTENANCE AND CORRECTIVE ACTION ...............................................41 21.6.1 CASES DENIED IN ERROR ...................................................................................41 21.6.2 UNDERPAYMENTS ................................................................................................41 21.6.3 CASES APPROVED IN ERROR .............................................................................42 21.6.4 REPAYMENT ..........................................................................................................42 21.6.4.A Repayment Agreement ....................................................................................42 21.6.4.B Refusal to Sign the Repayment Agreement or Make a Repayment ..................43 21.6.4.C Tracking the Penalty .........................................................................................43 21.6.4.D Withholding the Regular LIEAP Payment .........................................................44 21.6.4.E Making Adjustments in the Regular LIEAP Payment ........................................44 21.6.4.F Client Notification .............................................................................................44 21.6.4.G Repayment by the Vendor ................................................................................44 21.6.5 RETURNED CHECKS .............................................................................................45 21.6.5.A Check Returned by the USPS ..........................................................................45 21.6.5.B Change of Payee..............................................................................................45 21.6.5.C Check Returned by the Vendor ........................................................................45 21.6.5.D Client Refuses to Accept the LIEAP Check ......................................................46 21.6.6 LOST, STOLEN OR DESTROYED CHECKS ..........................................................46 21.6.7 CLIENT REFUSES EMERGENCY LIEAP DELIVERY OF BULK FUEL ..................47 21.6.8 FRAUD ....................................................................................................................47 21.6.9 FAIR HEARINGS ....................................................................................................47 21.7 ADDITIONAL LIEAP SERVICES ...............................................................................48 21.7.1 Repair or Replacement ............................................................................................48 21.7.1.A To Apply ...........................................................................................................48 21.7.2 Repair or Replacement Guidelines ..........................................................................49 21.7.3 Weatherization Assistance Program (WAP) Referrals .............................................49 APPENDIX A: REGULAR LIEAP BENEFIT PAYMENT CHARTS ...........................................50 APPENDIX B: PSC-REGULATED LIEAP VENDORS ..............................................................52