Page 1708

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 73 Chapter 20 Emergency and Special Assistance Programs

20.6 TEL-ASSISTANCE 20.6.1 INTRODUCTION The Tel-Assistance Program allows reduced rate telephone service to qualified low-income clients. The monthly cost for Tel-Assistance service is lower than other local telephone services offered. Only one Tel-Assistance service is permitted per household and the household is not allowed to receive services from multiple providers. For example, a household may have Tel- Assistance service on their landline OR their wireless phone, but not both. The Department of Human Services (DOHS) has the following responsibilities for the programs: • To inform clients of their eligibility; • To assist clients in verifying their eligibility; • To determine continuing eligibility of clients; and • To inform the telephone company of a client’s eligibility. 20.6.2 STATE ADMINISTRATION The Tel-Assistance Program is administered at the State level by the Division of Family Assistance (DFA) Policy Unit. The DFA has the final responsibility of program planning, implementation, operation, and management. 20.6.3 LOCAL OFFICE RESPONSIBILITY The local offices are responsible for distributing an application form, DFA-TA-2, and a fact sheet, DFA-TA-3, to any client who makes a request.

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Page 1708

Official source

West Virginia Income Maintenance Manual Chapter 20

West Virginia Income Maintenance Manual Page 73 Chapter 20 Emergency and Special Assistance Programs

20.6 TEL-ASSISTANCE 20.6.1 INTRODUCTION The Tel-Assistance Program allows reduced rate telephone service to qualified low-income clients. The monthly cost for Tel-Assistance service is lower than other local telephone services offered. Only one Tel-Assistance service is permitted per household and the household is not allowed to receive services from multiple providers. For example, a household may have Tel- Assistance service on their landline OR their wireless phone, but not both. The Department of Human Services (DOHS) has the following responsibilities for the programs: • To inform clients of their eligibility; • To assist clients in verifying their eligibility; • To determine continuing eligibility of clients; and • To inform the telephone company of a client’s eligibility. 20.6.2 STATE ADMINISTRATION The Tel-Assistance Program is administered at the State level by the Division of Family Assistance (DFA) Policy Unit. The DFA has the final responsibility of program planning, implementation, operation, and management. 20.6.3 LOCAL OFFICE RESPONSIBILITY The local offices are responsible for distributing an application form, DFA-TA-2, and a fact sheet, DFA-TA-3, to any client who makes a request.