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West Virginia Income Maintenance Manual Chapter 20
West Virginia Income Maintenance Manual Page 56 Chapter 20 Emergency and Special Assistance Programs
• Send the DFA the name, address, case number and Social Security Number of clients claiming to be qualified for the discount who reported they did not receive an application packet or whose original packet was lost or destroyed.
NOTE: If the client claims the original application has been lost or stolen and does not report a new address, the Worker must issue a duplicate form in the eligibility system. If a new address is reported by the client, then the new address, along with the case name, number, and Social Security Number must be forwarded to the DFA so the address can be updated, and a new form issued by the DFA.