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West Virginia Income Maintenance Manual Chapter 18

West Virginia Income Maintenance Manual Page 99 Chapter 18 WV WORKS Activities/Requirements

his work environment. A signed Release of Information is recommended. 18.10.3.B 90-Day Job Retention Contract If the participant responds to the 90-day follow-up letter indicating he needs additional assistance or services, the Case Manager must contact the participant to address these issues. The 90-day follow-up review must be made before the case is transferred to an Economic Service caseload. In addition, those cases due for Supplemental Nutrition Assistance Program (SNAP) redetermination in the third month after case closure must have the redetermination completed prior to transferring the case to an Economic Service caseload. 18.10.3.C 9-Month Job Retention Contact As part of the West Virginia Bridge Model, the Case Manager must complete a follow-up contact with the employed Work-Eligible Individual in the closed WV WORKS case in the ninth month following AG closure or EAP starting date. The 9-month job retention contact must be accomplished by a face-to-face contact which may be held at the participant’s home, work site, local DOHS office, or at a location agreed upon by the participant and the Case Manager. This contact is required to determine if any community referrals are needed to continue progress towards self-sufficiency and must have been completed before the 12-month self- sufficiency bonus is issued. 18.10.3.D 12-Month Job Retention Contact The 12-month job retention contact may be made by phone. If after three attempts the Case Manager is unable to reach the participant by phone, a full case recording must be made.

This contact is required to determine if any community referrals are needed to continue progress towards self-sufficiency and must have been completed before the 12-month self- EXCEPTION: WV WORKS cases which are eligible for continued support services payments must remain in the WV WORKS caseload.