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West Virginia Income Maintenance Manual Chapter 18

West Virginia Income Maintenance Manual Page 98 Chapter 18 WV WORKS Activities/Requirements

The participant has the right to refuse to participate in the job retention follow-up process and is not required to respond to the Case Manager’s request for a visit. • The 30-day follow-up contact may be made by a face-to-face contact which may be held at the participant’s home, work site, at a location agreed upon by the participant and the Case Manager, or by phone. The Case Manager will decide if the 30-day job retention follow-up is done face-to-face or by phone. If after three attempts the Case Manager is unable to reach the participant by phone, a full case recording must be made. • The 90-day job retention contact will be accomplished by a letter which the Case Manager requests in the eligibility system. • The 9-month job retention contact must be accomplished by a face-to-face contact which may be held at the participant’s home, work site, local DOHS office, or at a location agreed upon by the participant and the Case Manager.

• The 12-month job retention contact may be made by phone. If after three attempts the Case Manager is unable to reach the participant by phone, a full case recording must be made. 18.10.3.A 30-Day Job Retention Contact The 30-day job retention interview must include, but is not limited to the following: • Current employment situation, status and progress. • Concerns such as transportation, child care, ability to pay current living expenses, possible emergencies, health, family’s health, and other family situations. • Discussion of necessary support services, vision and dental services, and if other agency services are being provided as necessary and appropriate. • Information regarding other agency and community services available to address any identified needs. Form DFA-WVW-JR-1 must be filed in the participant’s case record. The Case Manager must also complete eligibility system recordings. In addition, any pertinent information not shown on the form must be recorded. When possible, the Case Manager must contact the participant’s employer during the job retention process. It is recommended the employer contact be made only after discussion with the participant. The Case Manager must not contact the employer if the participant expressly asks that this not be done. This prohibition does not apply when the Case Manager needs to determine the reason a participant was terminated from a job or verify employment information such as pay rate, hours scheduled, and start date to determine eligibility for DOHS programs. The Case Manager must still be careful not to jeopardize the participant’s job or adversely affect