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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 106 Chapter 1 Application/Redetermination Process

1.5.17.B.1 EBT Definitions and Terminology The following is a list of commonly used terms or acronyms associated with EBT. ADMINISTRATIVE TERMINAL EBT vendor system used to inquire into EBT account information. AUTHORIZED CARDHOLDER An individual, who, in addition to the payee, may be issued an EBT card and access an EBT account. AUTOMATED TELLER MACHINE (ATM) May be used to access cash EBT benefits. CUSTOMER SERVICE REPRESENTATIVE (CSR) The CSR for the EBT vendor who is reached through the IVRU toll-free number also referred to as the EBT Helpline. This person has the ability to replace or deactivate lost, stolen or damaged cards and to file a claim on behalf of a client regarding transactions. DEMOGRAPHIC INFORMATION Identifying information about the AG’s primary person which is sent to the EBT vendor in order to set up an EBT account and mail the EBT card. This includes the name, SSN and date of birth of the AG’s primary person and the payee’s address. ELECTRONIC BENEFITS TRANSFER (EBT) EBT or the use of a card to access WV WORKS, CSI and DCA cash benefits, and SNAP benefits. EBT HELPLINE The toll-free number through which the client may access the Interactive Voice Response Unit (IVRU) or CSR. EXPUNGED ACCOUNT When benefits are not used from the EBT account for 274 days from the day of issuance for SNAP, 365 days from the date of last use for WV WORKS, and 122 days from date of issuance for Summer EBT, those benefits are removed from the account and are not available to the AG. Other benefit months may remain on the account. Expungement of EBT benefits must occur immediately when it has been determined all members of the SNAP Assistance Group are deceased and independent verification of the death(s) have been obtained by the worker.