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West Virginia Income Maintenance Manual Chapter 1

West Virginia Income Maintenance Manual Page 105 Chapter 1 Application/Redetermination Process

deposit process or the individual’s effective date, after submission of the enrollment form, must be directed to the Auditor’s Office at the toll-free number, 1-800-500-4079 or at 304-558-2251. Direct deposit is generally effective the month following the month in which the form is submitted, when all account information is valid. Until direct deposit is effective, the client receives an EBT deposit. ➢ Receipt of the Direct Deposit Benefit The benefit is deposited into the account and available to the client on the last State workday of the month which is prior to the month for which the benefit is due. No check stub or deposit information is mailed to the client. Questions regarding deposit of the benefit must be directed to the individual’s bank or the Auditor’s Office. Direct deposit of the WV WORKS benefit is indicated in the eligibility system with a warrant number which begins with a five. When the WV WORKS benefit cannot be direct deposited for any reason, the WV WORKS benefit will then be available on the EBT card. Any time that a direct deposit transaction cannot be completed, the client is removed from direct deposit and he must re-enroll to receive his benefit in this manner. Until such time as he re- enrolls, he will receive an EBT deposit. ➢ Disenrollment from Direct Deposit The client must request removal from direct deposit by submitting a written request directly to the Auditor’s Office at the address shown on the enrollment form or by calling the Auditor’s Office. Identifying information may be requested. 1.5.17.B EBT Benefits will be in an EBT account and accessed by using the EBT card and a Personal Identification Number (PIN), similar to a personal debit or an automated teller machine (ATM) card. The AG may still choose direct deposit for the monthly WV WORKS benefit. The following outlines procedures which are specific to EBT. NOTE: Only the monthly WV WORKS, Pass-through, and CSI benefits may be received by direct deposit.