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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page 15 Chapter 12 Benefit Replacement

12.4 MEDICAID The client must be an eligible Medicaid recipient to receive services. A replacement card or other approved verification may be necessary to avoid a medical emergency. The Medical ID card must be replaced any time a client reports he has not received the card or received the card and it is lost, stolen, or destroyed, and he requests a replacement. When the client reports non-receipt of the Medical ID card, the Worker must check the eligibility system to determine if a card was issued and/or if an incorrect entry is found, the Worker must correct the information and reissue the benefit. If the client's address is incorrect and the card has not been returned to Accounts Receivable or the local office, the Worker must correct the address in the eligibility system and issue a replacement card or verification letter for the correct period of eligibility.