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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page ii Chapter 12 Benefit Replacement

PHISHING 11 12.3.11 WHEN THE BA-67 IS REPLACED ....................................................................12 12.3.12 WHEN THE BA-67 IS NOT REPLACED ............................................................13 12.3.13 BA-67 REPLACEMENT PROCEDURES ...........................................................13 12.3.13.A If the BA-67 Is Not Received ..........................................................................13 12.3.13.B If the BA-67 Has Been Canceled ....................................................................13 12.4 MEDICAID ..................................................................................................................15 APPENDIX A: SNAP AND WV WORKS CHECK AND EBT CARD/PIN REPLACEMENT DESK GUIDE............................................................................................................................16 A.1 SNAP REPLACEMENT DESK GUIDE ........................................................................16 A.2 WV WORKS REPLACEMENT DESK GUIDE .............................................................17 A.3 EBT CARD/PIN REPLACEMENT GUIDE ...................................................................18 Change History Log Section Date of Change Change Number Sub- section(s) Changed Description of Change 12.1 4/1/26 875 12.1 Updates introductory language clarifying benefit replacement and worker determination responsibilities. 12.2 4/1/20 4/1/25

4/1/26 784 862

875 12.2.1.B&2 12.2.1.A.1 12.2.1.A.2 12.2.1.D 12.2

12.2.1.A.1

12.2.1.D

12.2.2

12.2.4.A.2 Removed Customer Service Clarifying household misfortune, disaster and perishable food. Clarifying replacements are issued per incident. Adding a banner that the program to replace Stolen SNAP Benefits ended December 20th, 2024. Updates SNAP replacement overview language, including processing timeframes and required determinations. Updates replacement procedures for destroyed food, including verification standards and Stat of Emergency clarification. Eliminates policy related to SNAP benefit replacement due to card skimming, cloning and phishing Updates circumstances when SNAP benefits are not replaced and clarifies worker contact requirements prior to denial. Updates limits on replacement and worker action when requested amounts exceed allowable limits. 12.3 1/1/20 780 12.3.11 WV WORKS EBT transaction disputes