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West Virginia Income Maintenance Manual Chapter 12

West Virginia Income Maintenance Manual Page i Chapter 12 Benefit Replacement

Chapter 12

Benefit Replacement

Table of Contents 12.1 INTRODUCTION ......................................................................................................... 1 12.2 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) ........................... 2 12.2.1 SNAP BENEFIT REPLACEMENT ............................................................................ 2 12.2.1.A Destroyed Food .............................................................................................. 2 12.2.1.A.1 Replacement Procedures ............................................................................ 2 12.2.1.A.2 Limits on Replacement ................................................................................ 3 12.2.1.A.3 Offsetting Claims ......................................................................................... 4 12.2.1.B Lost, Stolen, Damaged, or Destroyed EBT Cards ........................................... 4 12.2.1.B.1 EBT Automated Response Unit (ARU)/Helpline .......................................... 4 12.2.1.B.2 DOHS Customer Service Center ................................................................. 5 12.2.1.B.3 Local Office ................................................................................................. 5 12.2.1.C EBT Personal Identification Number (PIN) Changes ....................................... 5 12.2.2 WHEN SNAP BENEFITS ARE NOT REPLACED ..................................................... 6 12.3 WV WORKS PROGRAM ............................................................................................. 7 12.3.1 WHEN THE SUPPORT SERVICE PAYMENT IS REPLACED ................................. 7 12.3.2 WHEN THE SUPPORT SERVICE PAYMENT IS NOT REPLACED ......................... 7 12.3.3 PROCEDURES FOR REMAILING SUPPORT SERVICE CHECK ........................... 8 12.3.4 SUPPORT SERVICE CHECK REPLACEMENT PROCEDURES ............................. 8 12.3.5 WHEN THE ORIGINAL SUPPORT SERVICE CHECK IS LOCATED ...................... 9 12.3.6 TIME LIMITS ON REPLACEMENTS ........................................................................ 9 12.3.7 DIRECT DEPOSIT REPLACEMENT PROCEDURES .............................................. 9 12.3.8 LOST, STOLEN, DAMAGED, OR DESTROYED EBT CARDS ...............................10 12.3.8.A DOHS Customer Service Center ....................................................................10 12.3.8.B Local Office ....................................................................................................10 12.3.9 EBT PERSONAL IDENTIFICATION NUMBER (PIN) CHANGES ............................11 12.3.10 WV WORKS REPLACEMENT DUE TO CYBER FRAUD/SKIMMING/CLONING/