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West Virginia Income Maintenance Manual Chapter 11

West Virginia Income Maintenance Manual

Page 14 Chapter 11 Benefit Repayment

11.2.8.D Receipts Clients who make cash payments, or for whom a TOP payment is collected, receive a receipt at the end of the month in which the payment is posted. 11.2.8.E Action Required When a Client Moves 11.2.8.E.1 Clients Moving Out of West Virginia If another state contacts a county office inquiring about a claim of a former recipient, the Worker forwards the inquiry to the appropriate Repayment Investigator. 11.2.8.E.2 Clients Moving from Another State to West Virginia When a SNAP application is made in West Virginia by an individual moving from another state, and the applicant indicates he received SNAP in the other state, the Worker must determine if repayment is owed in the other state. If the client states that he owes a repayment to the other state, the Worker notifies the RI immediately, but continues to process the application. 11.2.8.F Repayment of an Overpaid Claim The DOHS may not, under any circumstances, retain more than the total amount of all outstanding claims. When this occurs as a result of collection from more than one AG, benefits must be restored. RIs and Financial Clerks are responsible for cash refunds when a claim has been overpaid. If benefits must be restored, IFM notifies the Worker.