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West Virginia Income Maintenance Manual Chapter 11

West Virginia Income Maintenance Manual

Page 13 Chapter 11 Benefit Repayment

11.2.8 REFERRAL MANAGEMENT AND MAINTENANCE OF THE SNAP CLAIM 11.2.8.A Time Limits to Establish Claims Claims should be established by the end of the quarter following the quarter of receipt of the referral. However, there are no time limits pertaining to the length of time between discovery of a claim and establishment of the claim. 11.2.8.B Status of Claims All claims remain in open status as long as the debt has been submitted to TOP and remain eligible for TOP targeting. When the claim is no longer eligible for TOP targeting, the claim is changed to terminated status. 11.2.8.C Notification of Delinquent Payments A delinquent notice letter is sent to a client with an open status claim when 60 days elapses since the last payment. NOTE: When all liable debtors are deceased, the claim is terminated. When all liable debtors have declared bankruptcy for a dischargeable debt, the claim is changed to bankrupt status. When it is determined that a claim was not properly established due to a Fair Hearing decision, improper notice, or incorrect determination by Investigations and Fraud Management (IFM) staff, the claim status is changed to invalid. When the claim status is changed to invalid due to improper notice, a new claim may be established after proper notice procedures are followed.