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West Virginia Income Maintenance Manual Chapter 11

West Virginia Income Maintenance Manual

Page i Chapter 11 Benefit Repayment

Chapter 11 Benefit Repayment Table of Contents 11.1 INTRODUCTION ......................................................................................................... 1 11.2 SNAP CLAIMS AND REPAYMENT PROCEDURES................................................... 2 11.2.1 REFERRAL PROCESS ............................................................................................ 2 11.2.2 PROCEDURES FOR ESTABLISHING SNAP CLAIMS ............................................ 3 11.2.3 IDENTIFYING THE MONTH(S) FOR WHICH CLAIMS ARE ESTABLISHED ........... 3 11.2.3.A UPV Claims ....................................................................................................... 3 11.2.3.A.1 Agency Errors .............................................................................................. 4 11.2.3.A.2 Client Errors ................................................................................................ 5 11.2.3.B IPV Claims ........................................................................................................ 5 11.2.4 FACTORS AFFECTING THE AMOUNT OF THE CLAIM ......................................... 6 11.2.5 COLLECTING THE CLAIM....................................................................................... 6 11.2.5.A Collection Priority .............................................................................................. 7 11.2.5.B Claim Notification .............................................................................................. 8 11.2.5.B.1 UPV Claims ................................................................................................. 8 11.2.5.B.2 IPV Claims .................................................................................................. 8 11.2.5.C Collection Procedures ....................................................................................... 9 11.2.5.C.1 Offsetting Lost Benefits ............................................................................... 9 11.2.5.C.2 Treasury Offset Program (TOP) .................................................................. 9 11.2.6 DETERMINING THE REPAYMENT AMOUNT ........................................................10 11.2.6.A UPV Client and Agency Errors .........................................................................10 11.2.6.A.1 Current Recipients ......................................................................................10 11.2.6.A.2 Former Recipients ......................................................................................10 11.2.6.A.3 Current Recipients ......................................................................................11 11.2.6.A.4 Former Recipients ......................................................................................12 11.2.7 RIGHT TO A FAIR HEARING ..................................................................................12 11.2.8 REFERRAL MANAGEMENT AND MAINTENANCE OF THE SNAP CLAIM ...........13