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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 32 Chapter 10 The Case Maintenance Process

10.5 WV WORKS 10.5.1 SOURCES OF INFORMATION In addition to the sources in Section 10.2.1, case maintenance action may also originate from the following sources: • Office of Children and Adult Services: This includes, but is not limited to, Child Care, Child Protective Services (CPS), and Foster Care. • Bureau for Child Support Enforcement (BCSE): This may include the return of the absent parent or the receipt of child support in excess of the WV WORKS benefit. BCSE has its own case management system. Workers can inquire into this system to determine the child support and assistance group (AG) is receiving each month. Information is used to determine unearned income and whether or not the AG is eligible for the Child Support Incentive or Pass-Through Payment. • SNAP Employment and Training (E&T) and WorkForce West Virginia: This may include a change in work registration status, or a report of new income or a change in income. • DFA-SNAP-2: Although this form is used by the client to report changes in his SNAP benefits, the information may affect the WV WORKS benefit. • Eligibility System Alerts: These alerts notify the Worker that changes have occurred or are expected to occur, and the information must be reviewed, and appropriate action taken. All actions must be recorded in case comments. The following information affects WV WORKS eligibility: o Social Security information o Household composition o Income o Miscellaneous WV WORKS program information • Data Exchange: This system provides information about Social Security, Medicare, and unemployment. The Worker uses a PIN or Social Security Number to check this information when a system alert is received. More detailed information regarding what the Worker finds in the Data Exchange may be found by checking the State On-line Query (SOLQ) system. • SOLQ: This system includes verified information for Social Security programs such as Retirement, Survivors, and Disability Insurance (RSDI) and Supplemental Security Income (SSI), Medicare, and Alien Status. The information includes individuals known to