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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 31 Chapter 10 The Case Maintenance Process

10.4.5.E How Benefits Are Restored Lost benefits are restored by issuing a one-time allotment to cover the amount of lost benefits. However, the client may request that lost benefits be restored in monthly installments. The Worker determines if the request is reasonable. When benefits must be restored to an AG and the composition has changed, benefits are issued to the AG containing a majority of the individuals who were in the AG at the time the loss occurred. If the AG containing the majority cannot be located or otherwise determined, benefits are restored to the AG containing the person who was designated as the head of household at the time the loss occurred. If this person cannot be located, benefits are not restored. 10.4.5.F Benefits Returned to the State Office Benefits deposited into an EBT account are not returned unless the client chooses to do so. When a SNAP AG is closed, EBT benefits remain in the account until the AG uses the benefits or until the benefits are expunged. See Section 10.3.3.B Expungement –274 Days of Non-Use from the date of issuance above for expunged benefits. See 10.3.3.C for the Immediate expungement of benefits when it has been determined all members of the SNAP Assistant Group are deceased and independent verification of the death(s) have been obtained by the worker.

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Page 1022

Official source

West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 31 Chapter 10 The Case Maintenance Process

10.4.5.E How Benefits Are Restored Lost benefits are restored by issuing a one-time allotment to cover the amount of lost benefits. However, the client may request that lost benefits be restored in monthly installments. The Worker determines if the request is reasonable. When benefits must be restored to an AG and the composition has changed, benefits are issued to the AG containing a majority of the individuals who were in the AG at the time the loss occurred. If the AG containing the majority cannot be located or otherwise determined, benefits are restored to the AG containing the person who was designated as the head of household at the time the loss occurred. If this person cannot be located, benefits are not restored. 10.4.5.F Benefits Returned to the State Office Benefits deposited into an EBT account are not returned unless the client chooses to do so. When a SNAP AG is closed, EBT benefits remain in the account until the AG uses the benefits or until the benefits are expunged. See Section 10.3.3.B Expungement –274 Days of Non-Use from the date of issuance above for expunged benefits. See 10.3.3.C for the Immediate expungement of benefits when it has been determined all members of the SNAP Assistant Group are deceased and independent verification of the death(s) have been obtained by the worker.