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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 22 Chapter 10 The Case Maintenance Process

Incomplete PRC-2

• If the AG does not select either “I have read this form and I made no changes,” or “I have read this form and I have reported changes.” o The AG must be contacted by phone and asked about their intended selection. If the AG cannot be reached by phone a DFA-6 must be sent to the AG. • If the AG selects “I have reported changes,” but fails to provide necessary verifications. o SNAP must be pended and the agency must send the DFA-6 to the AG. • If the PRC-2 is not signed, or if the PRC-2 is submitted with a non-acceptable signature. o All SNAP forms require a signature; the form must be sent back to the AG for a signature.

THE AG Completes the Process by the end of the 13th month:

Reinstate SNAP when the AG provides a complete PRC-2 by the last day of the following month in which it was due. Reinstate benefits, effective the date the completed PRC-2 is received, for the remaining months of the certification period. Do not extend the certification period. A new application/interview is not required. Prorate benefits from the date the PRC-2 is returned complete. If the PRC-2 is not returned, a new application for SNAP must be completed. 10.4.2.E SNAP AGs Eligible for Reinstatement of Benefits A SNAP AG can be reinstated from the date the household provides the information and/or necessary verification without a new application when they meet the following conditions: • The SNAP benefits must be in closed status; • The SNAP AG has at least one full month remaining in the certification period after the last month benefits are received; • The SNAP AG must report and verify a change in circumstances during the 30 days following the last month benefits are received; and • The SNAP AG must be eligible for SNAP during the reinstatement month and the remaining months of the certification period.