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West Virginia Income Maintenance Manual Chapter 10
West Virginia Income Maintenance Manual Page 21 Chapter 10 The Case Maintenance Process
When the client does not report in a timely manner and the change could have been made earlier, a claim for benefit repayment may be established. See Chapter 11. If the client fails to report a change that would have increased benefits within the AG’s appropriate time limit, benefits are not restored. See Limited Reporting above. 10.4.2.D How to Process an Interim Contact Report (PRC-2) Changes Reported If an AG reports income changes, verification of those changes must be submitted for the PRC-2 to be considered complete. If a change is reported that requires verification, it must be requested using a DFA-6. Failure to provide requested verification results in AG closure or loss of a deduction after advance notice. The eligibility system automatically mails an Interim Contact Report form (PRC-2) to the AGs for the mid-month of eligibility. When a change in income is reported on the PRC-2, verification must be requested and received for the PRC-2 to be considered complete, regardless of whether that change would result in an increase, a decrease, or closure of the benefit. An application form can be used in substitution of a (PRC-2) during the report month, but an interview must be completed, and a new certification period will be established. All SNAP AGs certified for 24 months must have a PRC-2 completed in the mid-month of eligibility (the twelfth month). SNAP must not continue into the 13th month of certification if a (PRC-2) is not submitted. If the PRC-2 is returned late in the 13th month, the worker can process the interim contact form and benefits will be prorated. NOTE: Regardless of SNAP reporting requirements, when a client fails to report household expenses that would normally result in a deduction, the AG loses their entitlement to that deduction. They have a right to the expense once it is reported and verified, if necessary. Retroactive benefits are not issued. NOTE: The AG always has the right to file a new application form. The agency must allow either the PRC-2 or a new SNAP application to be submitted to continue eligibility. NOTE: The Chart in IMM Chapter 10.4.2 must not be referred to when changes in income are reported on a PRC-2.