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West Virginia Income Maintenance Manual Chapter 10

West Virginia Income Maintenance Manual Page 19 Chapter 10 The Case Maintenance Process

Information Requiring Reporting Example: A report is received from Quality Control (QC) that the income of a SNAP AG exceeds the gross limit. The information is acted on because the client is required to report it. 10.4.2.B.3 Information Reported from Third-Party Sources During the certification period, the agency may receive information about changes in a household’s circumstance from a third party. The Worker must pursue clarification of the information and require verification, if needed. Third-Party sources include but are not limited to: • New Hire Alerts • Bureau for Child Support Enforcement (BCSE) • QC • Wage • Death • Prisoner • Internal Revenue Service (IRS) • Federal Public Assistance Reporting Information System ( PARIS)

The worker must follow up on all unclear information during the certification period when it is reported on the contact form or meets the following criteria: • The information presents significantly conflicting information from that used by the DOHS at last certification; or • The information would have to be reported under the household’s reporting requirements and the information is fewer than 60 days old from the current month.

If the household does not meet this criterion, then the information should not be acted upon until next SNAP application, redetermination, or contact form.

Client Moved Example: A landlord reports a client has moved out of state. The client is not required to report this information. The Worker must make case comments and evaluate this information at the next redetermination.