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Child Care Subsidy Policy October 1, 2024 53 CHAPTER 6: CLIENT CASE MANAGEMENT & CONTINUED CONTACT 6.0. Client Case Management Overview It is the responsibility of the CCR&R agency to maintain an eligible case load by having continued contacts with families, reviewing the case record as needed, and comparing the case record to provider payment requests as needed. The importance of contact with parents cannot be over emphasized. Contacts with parents shall be used to:  Determine continued need for child care services.  Determine if child care arrangements are satisfactory.  Be updated on changes in the family’s situation, and  Offer support through linkage with community resources. Once deemed eligible, the child shall receive services “at least at the same level” for the duration of the eligibility period. This means that the benefit cannot be reduced during the twelve-month period. If the parent reports changes within the eligibility period that would increase the family’s benefit, the case manager must reassess the case to and make the appropriate increase in the family’s benefit. 6.1. Case Management PATH Ticklers The CCR&R case manager should review their PATH ticklers monthly. 6.1.1. Redetermining Eligibility: The Status Check The financial eligibility of each family receiving child care services shall undergo a status check periodically. Although status checks must be done by mail, staff are encouraged to have personal contact with parents at this time. This may best be accomplished with a telephone interview. After status checks or other contacts with the family, the case manager should document the case notes in the PATH Contact screen, enter the necessary recordings and changes in the PATH record and send proper notices to the parent. The CCR&R case manager will be notified via PATH Tickler when redeterminations are due. A status check must be completed on each case during the twelfth month of the current service period, or more frequently as needed. For example: If a status check or approval was completed January 20, 2018, the next status check is due February 1, 2019. PATH will consider the status check overdue as of the last day of the month February 28, 2019. If an assessment is not entered in PATH within 60 days of the due date (April 30, 2019) PATH will no longer process payments to the provider. Every effort should be made to enter status checks in a timely manner. In rare instances where status checks are not entered within 60 days, and payment is due to the provider, payment should be sent to the Division of Early Care and Education for completion.