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Child Care Subsidy Policy October 1, 2024 14 Allowable charges by the provider shall be limited to reasonable registration fees, transportation fees, late pick-up fees and charges for time not approved by the agency. The Provider shall inform the parent of these fees prior to enrollment. If the parent is responsible for paying a portion of the daily fee, the daily fee shall only be charged for days that the child is in care. 2.5.3. Parent’s Rights As a recipient of child care services, the parent: 2.5.3.1. Retains all legal rights to the child while the child is in care. 2.5.3.2. Makes decisions about choice of child care providers. Through the child care certificate program, the parent shall be allowed to choose from a variety of child care options. (See Chapter 7, Parental Choice Section). Parents must understand, however, that the safety of children is a primary concern. Therefore, providers must offer a safe environment and comply with State of West Virginia regulatory statutes. Background checks are completed by DoHS to determine if staff, providers, or any other adults in a caregiver’s home have a history of child/adult abuse or neglect or a criminal record. 2.5.3.3. May request a list of substantiated parental complaints on any licensed or registered provider from the CCR&R case manager or from the DoHS Child Care Case manager. Lists of substantiated complaints are obtained from PATH (DAY-0616) and shall be limited to standards violations. 2.5.3.4. May appeal any denial and/or termination of child care services. 2.5.3.5. Has the right to have all provider fees disclosed prior to beginning services with the provider. 2.5.4. Parent Responsibilities As a recipient of child care services, the parent has the following responsibilities: 2.5.4.1. Visiting providers before selection and placement of children, as well as monitoring care throughout placement. 2.5.4.2. Maintaining continuity of care for children. Parents shall be informed of the detrimental effects of frequent changes in provider and the importance of a consistent relationship with adults for a child’s growth and development. 2.5.4.3. Complying with the provider’s rules and procedures, such as picking the child up on a timely basis, providing clothing changes, diapers, diaper wipes, etc. Parents should understand the importance of a cooperative relationship with their child’s provider. A positive relationship between the adults enhances the child’s experiences in care and often eliminates problems such as disruption in the current child care arrangement.