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Child Care Subsidy Policy October 1, 2024 106 10.2. Communication with Providers, Department Staff and CCR&Rs Communication with clients, providers, and agency staff is one of the basic functions of both. CCR&R and DoHS staff. Program goals cannot be met without clear, effective, cordial communication. 10.2.1. Communication between the CCR&R and the Department Throughout the Child Care Policy there are specific circumstances noted which require communication between the CCR&R and the child care regulatory specialist. When any information received, or action taken by the CCR&R requires a change in the provider type or provider record, the child care regulatory specialist must be notified. Likewise, the CCR&R staff must be notified when the child care regulatory specialist takes action that affects or should affect the Provider Services Agreement. E-mail communications, if used, should be saved to the Provider Record in PATH. 10.2.2 Notice to Child Care Resource and Referral Agencies. Child care regulatory specialists shall send a copy of any notice of negative action via-e- mail to the CCR&R agency, if the provider is enrolled and has a Provider Services Agreement (DAY-0546). The following guidelines shall be used by the child care regulatory specialist and the CCR&R case manager to coordinate terminating payment and closing a provider record when negative regulatory action is taken: 10.2.2.1 Generally, payment to the provider shall cease 13 days after the date the application is denied, or the certificate revoked. This allows the CCR&R the ability to send out notices and help parents locate a new provider. 10.2.2.2 If the provider has serious areas of non-compliance and there is notification of immediate revocation, the child care regulatory specialist may inform the CCR&R case manager to cease payment immediately and not require a 13-day notice to parents. In making this decision, the child care regulatory specialist shall confer with the Regional Child Care Supervisor. Consideration needs to be given to the immediate risk of harm to children in care. The CCR&R shall include the last date of payment for the provider in the Provider Notice (DAY-0613).