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Child Care Subsidy Policy October 1, 2024 105 10.1.2.3. Obtain as much specific information about the complaint as is possible from the complainant, including names and addresses of any other individuals involved, names and addresses of potential witnesses, time frames, and location. 10.1.2.4. Determine if the complaint has been made to any other person or agency and if any action was taken. 10.1.2.5. Determine if the complaint is within the authority of the child care regulatory specialist. If not, determine if the complainant can be directed to any other person or agency. 10.1.2.6. Determine if the information indicates a non-compliance, illegal operation, violation of Chapter §49-2B, an area for concern warranting further investigation, and/or there is a need to refer the information to Child or Adult Protective Services. If a complaint needs to be referred to Protective Services for possible investigation, it is done immediately. 10.1.2.7. Enter information on the Information and Referral screens in PATH and, for providers with a PATH record, make a note in the contact screen. 10.1.3. Special Circumstances – Child Abuse and Neglect Allegations. The Child Protective Services staff is responsible for investigating allegations of child abuse and neglect in Informal, Relative Family Child Care Homes, and In-home providers. The Institutional Investigations Unit (IIU) is responsible for investigating allegations of child abuse and neglect in registered family child care homes, licensed family child care facilities and child care centers. If requested, child care regulatory specialists may assist Protective Services (CPS) and/or IIU with interviewing children. However, to maintain impartiality or the ability to conduct regulatory activity prior to the end of the CPS and/or IIU investigation, child care regulatory specialists who work with the provider should have a very limited role in the investigation. DoHS and CCR&R Child Care staff may be involved in following up with families and providers in the following circumstances: 10.1.4. Parental Requests for Complaint Record If a parent requests a list of substantiated complaints on a child care provider, the local DoHS or CCR&R child care staff shall supply the requested information. Information shall be available in PATH which lists standards violations as well as corrective action taken and completed. When a request for the information is made, the CCR&R or DoHS Child Care Worker shall print a history of non-compliance report (DAY-0616) from the PATH record and provide information to the parent based on the results of that report. The History of Non-compliance Report may be sorted by dates or by concerns identified during licensing review, monitoring visits or because of an investigation or a complaint investigation. However, due to the confidential nature of Child Protective Service records, information on CPS complaints may not be made available.