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VII. CASELOAD MANAGEMENT

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2. Monitoring No-Show Rates a. The State agency has (check all that apply): ☐ Standards defining acceptable no-show rates ☒ Policies and procedures designed to assist local agencies to improve no-show rates; Please attach ☐ Sanctions that may be applied to local agencies that have chronically unacceptable no-show rates; Please attach ☒ Provides regular feedback to local agencies concerning no-show rates ☐ Reports to address appropriate follow-up of no-shows ☐ No specific policies or procedures concerning local agency no-show rates b. As a matter of standard procedure, the State agency monitors no-show rates through (check all that apply): ☐ State agency does not monitor local agency no-show rates ☒ Local agency reviews ☒ Automated reports ☐ Local agency reports on no-show rates ☐ Other (specify): Click or tap here to enter text.

ADDITIONAL DETAIL: Caseload Management Appendix and/or Procedure Manual (citation): Policy 6.1

B. Allocation of Caseload

☐ DOES NOT APPLY (EXPLAIN WHY AND PROCEED TO NEXT SECTION) Click or tap here to enter text.

1. The State agency considers the following factors in its initial allocation of caseload to local agencies in a program year (check all that apply): ☐ Percent of target population served by local agency's service area ☐ Analysis of no-show, void, non-redemption rates by local agencies ☐ Participation by priority and category ☒ Special population pockets ☐ Waiting lists ☐ Staffing/ability of local agencies to serve caseload ☒ Prior year caseload ☐ Food package costs per person ☐ Special projects ☒ Other (identify): funding formula, current participation