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PY26 WHEAP Manual

Revised: August 2025 • If the account is closed because the applicant is not current with their payments and the applicant has not moved or otherwise changed vendors, the agency can use the closed account information on the application until current account information can be obtained.

4.4.28.9 Enter Name on the Account If the person whose name is on the account is a household member, select the name from the drop-down list. If the name on the account is a deceased spouse, a protective payee, or “Other” (non-household member), select the matching option from the list and then enter the name in the space provided.

If selecting “Other” (non-household member), the relationship of the individual may be entered directly into the HE+ System “Account Name” field after the account holder’s full name, or an HE+ System Note shall be added to state the relationship of this individual to the household.

4.4.28.10 Shared Meter If there is more than one unit on the meter and it is not operating as a business, enter $0 for the annual fuel costs of the associated account. Add detailed HE+ System Notes to explain there is a shared meter for a duplex or what is shared with the meter that is causing an unusual and/or recreational impact on the energy account and include the amount of the actual energy cost.

If the building(s)/dwellings(s) that shares the applicant’s household’s meter has low or no usage, or the situation is unclear, contact the HE+ Help Desk for additional guidance.

NOTE: If there is more than one unit on the meter and one of them is considered a business, select “Yes” for business use and add an HE+ System Note stating what type of business is on the same meter. Although the applicant may not directly operate or own the business, because their costs are recorded on one meter, business use on the meter still applies. Examples of business use include an applicant living in a home on the same property as an operating farm or in an apartment above an operating business. Residential rental property is not considered a business for business use purposes; enter $0 for the annual fuel costs if a landlord shares a meter with their tenant and include these details in HE+ System Notes.

In both situations, the applicant will receive a benefit based on a proxy amount for the heat/electric costs.

4.4.28.11 Business Use on the Account Use the following tests to determine if there is business use on the account: 1. Does the business occur in the home or other areas on the property where business usage is recorded on one meter? If so and the business activity likely has an impact on the home energy use, select “Yes” for business use on the account.

NOTE: If the business that primarily occurs in the home has little impact on the home energy use, select “No” for business use on the account and document this in HE+ System Notes. Examples would be occasional babysitting, working from home for a job that would