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PY26 WHEAP Manual

89 Revised: August 2025 3. Enter "0" when the fuel costs available are not accurate or the budget amounts for utility fuels are not available and document in HE+ System Notes why “0” was entered. This does not mean there are no fuel costs, but rather that no information was provided. Benefit(s) will be calculated by using information taken from the proxy table of average costs for the type of dwelling and fuel (proxy fuel costs).

Enter "0" for the cost in the following situations: a. When actual costs, including budget amounts, are not available. b. If there is unusual and/or recreational energy use on the account that causes an impact on the annual energy costs. The System Notes shall include what the unusual and/or recreational energy use is and include the amount of the actual energy costs. c. When the energy costs are shared with another unit(s) in the building that are not a business and when usage is shared with another dwelling by extension cord. HE+ System Notes shall be added explaining the shared meter situation and include the annual energy cost.

The WEFI web service is a data validation function used to confirm direct pay electric or natural gas account numbers for the IOUs, which include Alliant, MG&E, Xcel, WPS, We Energies, and most of the WPPI member utilities. Review the data returned by WEFI web service for accuracy prior to adopting the cost data into the fuel page. WEFI web service will return all available cost and consumption data for the application address prior to the application date if the account is active on the day of the web service call. If more than 13 months of WEFI results are displayed, please use data from the online vendor portal or information given from the vendor and complete a manual entry for the annual costs. WEFI results may also include the date service was opened and current balance, depending upon the results available from each utility. WEFI web service will not provide cost or consumption data for closed accounts. For a closed account, obtain the annual costs from the utility and manually enter the cost data if the reason for a closed account is known.

Any discrepancies between the WEFI results and the information entered on the application shall be reviewed with the applicant and the results documented in HE+ System Notes.

4.4.28.8 Account Name and Household Relationship If the person whose name is on the account is a non-household member, select whether the person is a deceased spouse, protective payee, or “Other.”

If selecting “Other,” the relationship of the individual may be entered directly into the HE+ System “Account Name” field after the account holder’s full name or an HE+ System Note shall be added to state the relationship of this individual to the household.

If the account is not current or active because it has been closed, the agency needs to assist in getting a current account established. • If the account is closed because the applicant has moved, the application will be incomplete until a relationship can be established.