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PY26 WHEAP Manual

87 Revised: August 2025 arrangement, or renters who do not have a direct pay relationship and do not make any payment toward the energy cost(s) per the lease/rental agreement. This choice will result in no benefit being provided to the applicant, because they do not have an energy burden.

Applicants are required to provide verification for the following payment methods and the means of verification must be indicated in HE+ System Notes: • Heat and/or non-heating electric included in rent • Separate payment is made to the landlord, mobile home park owner, or no direct account with vendor • Do not pay

Verification may include, but is not limited to: • Observation of a lease or rental agreement • Observation of utility allowance on Form 50058 or Form 50059 • Verbal or written contact with the landlord • In some cases, the heating vendor can verify if heat is included

NOTE: Observation of previous years’ information is no longer an acceptable form of verification. New verification must be obtained.

NOTE: For multi-unit buildings, the agency may obtain information from the landlord/management company verifying that all units have heat and/or electric included in rent, a separate payment is made to landlord, or are do not pay. This verification may be used for all units within the building and must be obtained on an annual basis. The means of verification must be indicated in HE+ System Notes.

4.4.28.5 Vendor Information WHEAP workers can view vendor information by accessing the “WHEAP Vendor Details” Report. Enter either the vendor name or number in the “Vendor” search criteria and select the desired vendor(s).

You may enter the first few letters of the vendor name or the first few numbers of the vendor number. This will pull up all active vendors that match the criteria.

All vendors are “Direct Vendors,” and an applicant's benefit will be sent directly to their designated vendor. If an applicant is using a vendor who is not currently registered with the program, the agency must register the supplier, assist the applicant with locating a registered vendor, or arrange for an alternate payment method.

4.4.28.6 Account Number Enter the account number from the applicant's fuel bill. You must enter information into this field when payment method is “Directly pay the bill from the energy fuel supplier.” The account number entered must have a service address that matches the residence address of the household.