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PY26 WHEAP Manual

Revised: August 2025 4.4.28.3 Energy Fuel Type Click on the drop-down menu to select the type of fuel that is used for heating and non-heat electric in the house. If an applicant cannot tell the WHEAP agency what fuel type they use, the application should remain in “Pending” status until the applicant notifies the agency of the fuel type. If the applicant does not provide the fuel type to the agency within 30 days, the application will be denied.

Wood pellets and wood chips should be entered as “wood or other.” When selecting “wood or other” as a fuel type, an HE+ System Note must be added to identify the fuel type if the fuel type is not wood. “Other” fuel types include corn pellets, other biofuels (corn stalks, etc.), or kerosene.

If an applicant does not have a relationship with a utility for electrical service, they will not be eligible for an electric benefit. If the only source of electricity is from solar cells, wind power, an extension cord, or a generator, no fuel record shall be entered into the HE+ System, and the worker shall select “No” for the “Has Electric Provider” field. An explanation shall be included in HE+ System Notes as to the reason for this selection.

NOTE: If the customer has a heat pump, please contact the HE+ Help Desk for assistance with identifying the primary heat source.

4.4.28.4 Payment Method Select how the applicant pays for their home heating costs. • Directly pays the bill sent from the energy provider. This choice coupled with the vendor information and the account information will lead to a payment being made to the vendor for the eligible applicant’s account. For non-heating electric, the applicant is eligible for a PB only if the vendor is a participating PB vendor. If they are serviced by a vendor that is not a participating PB vendor, they are directed to contact the electric vendor for participation in that vendor’s Commitment to Community program. o When applicants prove they pay their own heating costs but do not provide documentation of the costs at the time of application, leave the application in “Pending-Unextracted” status. If the worker is still unable to gather the costs, process the application with “zero” fuel costs. An HE+ System Note is required to explain the reason for the “zero” cost entry. • Rental payment includes energy costs in the monthly rent payment and the household does not receive rental assistance. This choice will result in a check being issued to the eligible applicant based on a proxy amount for the heat/electric costs. For non-heating electric costs, the applicant is eligible for a PB only if the vendor providing electricity to this dwelling is a participating PB vendor. • Separate payment is made to the landlord, mobile home park owner, or no direct account with a vendor. This choice will result in a check being issued to the eligible applicant based on a proxy amount for the heat/electric costs. For non-heating electric costs, the applicant is eligible for a PB only if the vendor providing electricity to this dwelling is a participating PB vendor. • Do not pay. Energy included in the monthly rent when residing in government-assisted housing, renters who pay neither rent nor heating/electric costs because of an in-kind rental