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PY26 WHEAP Manual

7 Revised: August 2025 DISCLAIMER The WHEAP1 Manual is written by the Wisconsin Department of Administration (WI DOA), Division of Energy, Housing and Community Resources (DEHCR or “the Division”) for use by the contracting WHEAP agencies, counties, and/or tribes administering WHEAP locally. The Division reserves the right to change the policies and guidelines set forth in the WHEAP Manual during the program year (PY). Any Division-initiated Informational Transmittals issued via broadcast email subsequent to the publishing of the current program year WHEAP Manual and establishing new or updated policy shall supersede the policies and guidelines set forth in the current program year WHEAP Manual.

Questions or concerns regarding the interpretation of the policies and guidelines set forth in the current program year WHEAP Manual shall be directed to DEHCR HE+ Help Desk (heat@wisconsin.gov or 608-267-3680).

HE+ Help Desk Procedure If questions or concerns arise regarding the interpretation of the policies and guidelines set forth in the current program year manual, individuals shall be directed to the HE+ Help Desk (heat@wisconsin.gov). No additional action should be taken until a response from the HE+ Help Desk is received. 1. When leaving a voicemail message for the HE+ Help Desk, the following shall be included in the message: a. Name and call-back phone number b. Agency name c. Customer name and PID d. Detailed information and specific question(s) 2. When contacting the HE+ Help Desk via email, the following shall be included: a. Subject line: Include the program name (WHEAP, Wx, or PS), customer PID, last name, and one or two keywords b. Email body: Detailed information and specific questions c. All applicable attachments

1 Bolded words are the first reference of a term or phrase defined in Chapter 1.