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PY26 WHEAP Manual

Revised: August 2025 • “Mobile home” for a mobile home (trailer in the old terminology) or a manufactured house (new terminology) that was towed to the site (even if it was more than one part that was tied together at the site). Use mobile home for units on private land or in mobile home parks. If the structure is a modular home, not a mobile home, check “single family.” • “Motel or Camper/RV” for a motel, hotel, or camper/recreational vehicle. To be eligible, this must be the applicant’s primary residence, and the applicant must have an energy burden. Agencies must add an HE+ System Note describing the customer’s situation and contact the HE+ Help Desk for approval for all applicants with this housing type. This housing type is not eligible for referrals to Weatherization or HE+ Program Services. • “Ineligible Dwelling” for an ineligible dwelling type. Examples include a motel room or camper/RV that is not a primary residence or has no energy burden, tent, or other ineligible type, including an applicant’s non-primary residence.

When a dwelling does not correspond to one of the standard housing types, pick the type that seems closest and document in HE+ System Notes the reason for selecting that housing type. Guidance may also be provided by the HE+ Help Desk.

Refer to the Dwelling Eligibility Table in Section 3.2.2.1.

4.4.14 Field #8 Mailing Address The mailing address is where the applicant gets their mail at the time of the application. The applicant's mailing address may be different from the residence address (for example, a PO Box). If the mailing address differs from the residence address and is not a PO Box, an HE+ System Note must be added to explain why the two addresses are different.

If the envelope icon by the address is red, data entry may be continued on the application, but the application will not extract until the mailing address has been validated or overridden in the HE+ System. When requesting an override, an HE+ System Address Note must be added to document how the mailing address was verified. The United States Postal Service website or confirmation from the post office that the address is deliverable are the only allowable sources for address validation. HE+ System Notes will be reviewed by Division staff to assist in validating the address.

If the applicant has their mail delivered to a legal guardian, protective payee, or an authorized representative, enter that person’s address in this field.

4.4.15 Field #9 Residence Address Enter the (physical) address where the applicant resides at the time of the application by clicking on the house icon. Do not enter a PO Box number in the residence address. Enter only the physical address (see Field #8, Mailing Address).

Compare and verify the street address from the prior year. If different, enter the correct street address. When changing an address, the HE+ System will ask if you wish to clear all fields related to the dwelling. If the applicant has moved, select “Yes” to clear out all housing-related fields including fuel account information.

The residence address represents the applicant's location of residence on the date of application.