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PY26 WHEAP Manual

75 Revised: August 2025 4.4.6 Social Security Number (SSN) SSNs must be verified through the HE+ System. The HE+ System will prompt a web call to verify each SSN listed on the application. See Section 3.2.3 for more information on verifying SSNs.

4.4.7 Field #1 Territory (County/Tribe) Applicants must apply in the county or tribe where they reside on the date of application.

4.4.8 Field #2 Applicant (First and Last Name) The first and last name entered in this field shall be the legal name of the applicant. Any non-legal form of the name shall be entered in Field #3, Alias.

4.4.9 Field #3 Alias First Name Field #3 shall be used to enter any name other than their legal name that the applicant elects to be known as. For example, James is the legal name entered in Field #2, and Jim is the Alias entered in Field #3.

4.4.10 Field #4 Primary Phone/Secondary Phone Enter the primary telephone number provided by the applicant.

4.4.11 Field #5 Email Address Providing an email address is optional. The applicant should only provide their email address if they are permitting the agency and/or the Division to send emails related to HE+ programs. Email addresses will not be shared outside of HE+ programs.

4.4.12 Field #6 Preferred Communication Select the preferred method of communication for the household. This field is not required. By providing this information the applicant is providing consent to contact the household via the selected method.

4.4.13 Field #7 Housing Type Select the housing type that best describes the applicant's residence. • “Single family” for a one-unit (detached) structure. • “2- to 4-unit building” for a small apartment building (or condominium),duplex building (2 units), triplex building (3 units), or four-unit building. If the structure has business use in one or more of the units, check the appropriate building type based on the number of units; for example, if there is a bar on the first floor and a residential unit on the second floor, this is considered a duplex (2 units). The HE+ System requires an entry in “Unit Count” which represents the number of units in the building where the customer resides and must be 2, 3, or 4. • “Apartment or multi-unit building” (including condominiums) for a building with more than four units in the building. The HE+ System requires an entry in “Unit Count” which represents the number of units in the building where the customer resides. See business use information in the example above.