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PY26 WHEAP Manual

5 Revised: August 2025 8.7.2 Crisis Benefits ............................................................................................. 120 8.8 Lost, Destroyed, or Stolen Benefit Checks ...................................................... 120 8.9 Overpayments and Applicant Repayments ..................................................... 123 8.10 Bankruptcy ......................................................................................................... 124 CHAPTER 9 | ADMINISTRATION ......................................................................... 125 9.1 Local Administration .......................................................................................... 125 9.2 Program Operations ........................................................................................... 125 9.2.1 General ....................................................................................................... 125 9.2.2 Public Information ....................................................................................... 126 9.2.3 Outreach ..................................................................................................... 127 9.2.4 Agency Information ..................................................................................... 128 9.2.5 Intake .......................................................................................................... 129 9.2.6 Complete and Process Applications ........................................................... 129 9.2.7 Crisis Assistance ......................................................................................... 130 9.2.8 HE+ Program Services ............................................................................... 130 9.2.9 Fraud ........................................................................................................... 131 9.3 Contract and Fiscal ............................................................................................ 131 9.3.1 Payment for Contract Services ................................................................... 131 9.3.2 Out of State Travel ...................................................................................... 132 9.3.3 Computer Equipment, Connections, Security, and Costs ........................... 132 9.3.4 Allowable Costs ........................................................................................... 133 9.3.4.1 LIHEAP Operations Accounts .................................................................. 133 9.3.5 Disallowed Costs ......................................................................................... 135 9.3.6 Performance Measurement ......................................................................... 135 9.4 Financial Standards ........................................................................................... 135 9.4.1 General ....................................................................................................... 135 9.4.2 Source Documentation ................................................................................ 136 9.4.3 Expenditure Documentation ........................................................................ 136 9.4.4 Financial Record Retention ......................................................................... 136 9.4.5 Open Records/Public Records .................................................................... 137 9.4.6 Financial Audits ........................................................................................... 137 9.5 Administrative Requirements ........................................................................... 137 9.5.1 Conflict of Interest Policy ............................................................................. 137 9.5.2 Lobbying Restrictions .................................................................................. 138 9.5.3 General Record Retention .......................................................................... 139 9.5.4 Staffing ........................................................................................................ 140 9.5.5 HE+ System Security .................................................................................. 140 9.5.6 Coordination ................................................................................................ 140 9.5.7 Publications ................................................................................................. 141 9.5.8 Home Energy Plus and Co-Branding Logos ............................................... 141