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PY26 WHEAP Manual

3 Revised: August 2025 4.4.14 Field #8 Mailing Address ............................................................................. 76 4.4.15 Field #9 Residence Address ....................................................................... 76 4.4.16 Field #10 Ownership Type: Own or Rent .................................................... 77 4.4.17 Field #11 Room Count ................................................................................ 78 4.4.18 Field #12 Living Situation ............................................................................ 78 4.4.19 Field #13 Is Government Assisted Housing: Rental Assistance ................. 78 4.4.20 Field #14 Guardian Type: Designated Representation ............................... 79 4.4.21 Field #15 Student Situation ......................................................................... 80 4.4.22 Field #16 Is Child Family Housing ............................................................... 80 4.4.23 Field #17 Total # Household Members ....................................................... 80 4.4.24 Field #18 Is Present Month Income ............................................................ 80 4.4.25 First 18 Fields .............................................................................................. 80 4.4.26 Household Members ................................................................................... 81 4.4.27 Household Income ...................................................................................... 82 4.4.28 Energy Fuels (Fuel Page) ........................................................................... 85 4.4.29 Applicant Signature Date ............................................................................ 91 CHAPTER 5 | CRISIS ASSISTANCE ...................................................................... 93 5.1 Introduction .......................................................................................................... 93 5.2 Crisis Assistance Eligibility ................................................................................ 94 5.2.1 General Eligibility Guidelines ........................................................................ 94 5.2.2 Crisis Eligibility − Additional Guidelines ........................................................ 95 5.2.3 Exceptions to the Applicant Contribution Requirement ................................. 96 5.2.4 General WHEAP Agency Responsibilities .................................................... 96 5.2.5 Emergency Crisis Situation ........................................................................... 97 5.3 Crisis Assistance Applications ........................................................................... 98 5.4 Service Types ....................................................................................................... 99 5.4.1 LIHEAP-Funded Service Types .................................................................... 99 5.4.2 Public Benefit Funded Service Types ........................................................... 99 5.4.3 HE+ Program Services Codes ...................................................................... 99 5.4.4 Non-WHEAP-Funded Payment and Services (Additional Services) ........... 100 CHAPTER 6 | QUALITY ASSURANCE ................................................................. 101 6.1 Quality Assurance .............................................................................................. 101 6.2 Desktop Monitoring Agency Responsibilities ................................................. 101 6.3 General Quality Assurance Agency Responsibilities ..................................... 102 6.4 Program Services Quality Assurance Agency Responsibilities .................... 102 6.5 Vendor Desktop Monitoring Agency Responsibilities .................................... 103 CHAPTER 7 | ERRORS, MISTAKES, AND CORRECTIONS ............................... 105 7.1 Updates to Applicant Information ..................................................................... 105 7.1.1 Change in Address ...................................................................................... 105