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PY26 WHEAP Manual

Revised: August 2025 CHAPTER 4 | APPLICATION PROCESS ............................................................... 63 4.1 General Application Rules ................................................................................... 63 4.1.1 How to Apply ................................................................................................. 63 4.1.2 Where to Apply .............................................................................................. 63 4.1.3 When to Apply ............................................................................................... 63 4.1.4 Multiple Applications ..................................................................................... 63 4.1.5 Regular WHEAP Benefits ............................................................................. 64 4.1.6 Weatherization Eligibility ............................................................................... 64 4.1.7 Limitations ..................................................................................................... 64 4.1.8 Fair Hearings ................................................................................................. 64 4.1.9 Application Processing .................................................................................. 65 4.1.10 Fraud Prevention ......................................................................................... 65 4.2 Application Formats ............................................................................................. 66 4.2.1 Interactive ...................................................................................................... 66 4.2.2 HE+ Application (Long Form) ........................................................................ 66 4.2.3 HE+ Recertification Application Form ........................................................... 66 4.2.4 Automated Applications ................................................................................ 67 4.2.5 Phone Applications ....................................................................................... 68 4.2.6 Abbreviated Applications ............................................................................... 68 4.2.7 Online Application ......................................................................................... 68 4.2.8 File Retention ................................................................................................ 69 4.3 Processing an Application .................................................................................. 69 4.3.1 Access ........................................................................................................... 69 4.3.2 Verification of Information ............................................................................. 70 4.3.3 Validation of Applicant Data .......................................................................... 70 4.3.4 Online Application Processing ...................................................................... 70 4.3.5 Updating Applications Created by Another Agency ...................................... 73 4.4 Field-by-Field Instructions/Guidelines ............................................................... 73 4.4.1 Application Date ............................................................................................ 73 4.4.2 Worker Number ............................................................................................. 74 4.4.3 Interactive Interview ...................................................................................... 74 4.4.4 Outreach Indicator ......................................................................................... 74 4.4.5 Withdrawn ..................................................................................................... 74 4.4.6 Social Security Number (SSN) ...................................................................... 75 4.4.7 Field #1 Territory (County/Tribe) ................................................................... 75 4.4.8 Field #2 Applicant (First and Last Name) ...................................................... 75 4.4.9 Field #3 Alias First Name .............................................................................. 75 4.4.10 Field #4 Primary Phone/Secondary Phone ................................................. 75 4.4.11 Field #5 Email Address ............................................................................... 75 4.4.12 Field #6 Preferred Communication ............................................................. 75 4.4.13 Field #7 Housing Type ................................................................................ 75