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PY26 WHEAP Manual

177 Revised: August 2025 Table H10: Payment Adjustments, Refunds, and Returns Subject Policy Note Requirement When a Notice is Returned by Post Office 8.6.2 Explain that the notice was returned and the steps taken to determine the applicant's correct mailing address. When a Single Party Check is Returned by the Post Office 8.6.3 Enter a note about the returned check whether there is a new address or no forwarding address was provided. Lost, Destroyed or Stolen Benefit Checks 8.8 Single Party Check: Document that an Affidavit was received and a stop payment request was sent to the Division. Document the customer’s mailing address in HE+ System Notes. Lost, Destroyed or Stolen Benefit Checks 8.8 Single Party Check issued to the applicant in error: Explain the situation in addition to notifying the Division. Lost, Destroyed or Stolen Benefit Checks 8.8 Stale-Dated Checks: Explain the request from a customer regarding a stale-dated check.

Table H11: Administration Subject Policy Note Requirement Fraud 9.2.9 HE+ System Notes are required for all fraud investigation cases. Processing Applications of Relatives and Friends 9.5.1.2 Indicate the manager/supervisor who reviewed the application.

Table H12: Contract Invoicing Subject Policy Note Requirement Guidelines for Invoicing 10.3 Explain any "zero" entries.

Table H13: Appendix Subject Policy Note Requirement WHEAP Application Income Types Appendix B 4When Wage Attestation Form or bank statement is used, explain why customer could not provide a check stub or recent tax return.