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Revised: August 2025 Subject Policy Note Requirement Payment Method 4.4.28.4 When payment method “Heat and/or non-heating electric is included in rent,” “Separate payment to landlord, mobile home park owner, or no direct account with vendor,” or “do not pay” is selected, document how this information was verified. Annual Fuel Cost 4.4.28.7 When the HE+ System prevents entry of usage over $7,000, explain the likely cause of the high fuel usage. Annual Fuel Cost 4.4.28.7 When less than 12 months of costs are provided, indicate how many months of costs were provided and why 12 months are not available. Annual Fuel Cost 4.4.28.7 If a customer has used multiple deliverable fuel vendors and costs from all vendors are not available, enter available costs and explain why this is not the full annual costs. Annual Fuel Cost 4.4.28.7 If fuel costs are available and "0" is entered to use the proxy amount, explain why "0" was entered. Include the annual costs in notes. Annual Fuel Cost 4.4.28.7 When entering actual fuel costs for a duplex, state if there is a shared meter or not. Annual Fuel Cost 4.4.28.7 Document any discrepancies between the WEFI results and the information entered on the application. Account Name and Household Relationship 4.4.28.8 When selecting “other” as the account holder, explain this individual's relationship to the household. Enter Name on Account 4.4.28.9 When selecting “other” as the account holder, explain this individual's relationship to the household. Shared Meter 4.4.28.10 Explain what additional dwelling the meter is shared with. If this dwelling is a business, select “business use” and state what type of business is on the same meter. Business Use on the Account 4.4.28.11 If business occurring in the home has little impact on the home energy use, document this in a System Note. Business Use on the Account 4.4.28.11 If the business use questions result in a situation that is questionable, indicate the applicant's answers to the test questions. Business Use on the Account 4.4.28.11 Describe the source of income and what test was used to determine business use or no business use. Non-Heating Energy Costs 4.4.28.12 If a household is without an electric burden, provide an explanation. Applicant Signature Date 4.4.29 When a Certification Page is received without a date, explain that the applicant did not date the Certification Page.

Table H7: Emergency Crisis and Prevention Assistance Subject Policy Note Requirement Denials of Eligibility 5.2.1.1 If customer is denied Prevention Assistance, explain customer’s request and the denial. Crisis Assistance Amount 5.2.1.2 Document the vendor minimum payment requirement for the crisis request.