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PY26 WHEAP Manual

173 Revised: August 2025 Subject Policy Note Requirement Field 13 Is Government Assisted Housing: Rental Assistance 4.4.19 When housing assistance is “yes” and utilities are included in rent, explain which utilities are included in rent. Field 14 Guardian Type: Designated Representation 4.4.20 Document form of verification viewed. When Authorization of Representation is viewed, include duration of authorization. Field 14 Guardian Type: Designated Representation 4.4.20 When a minor child is case head, state who signed the Certification Page.

Table H5: Income Subject Policy Note Requirement Household Income 4.4.27 Provide any necessary clarification about how income was calculated. If the application is incomplete due to missing income documentation, explain what information is missing. Self-Certification for Zero Income Households 4.4.27.2 When self-certification is required because third party verification of ignored income is not available, document attempts made to obtain third party verification. Self-Certification for Zero Income Households 4.4.27.2 Explain any ignored income. Self-Certification for Zero Income Households 4.4.27.2 Explain when an application is pending for customer interaction. Document when a needed customer interaction is completed and include any missing ZIF information. Use of the ZIF 4.4.27.3 Explain any follow-up that was completed because a ZIF was incomplete or needed additional information.

Table H6: Fuel Subject Policy Note Requirement Basic Fuel Page Rules 4.4.28.1 When there is no electricity for a household (there is no relationship with an electric vendor), document why no electric fuel type was entered. Energy Fuel Type 4.4.28.3 When there is no electricity for a household (there is no relationship with an electric vendor), document why no electric fuel type was entered. Non-Heating Energy Costs 4.4.28.12 When there is no electricity for a household (there is no relationship with an electric vendor), document why no electric fuel type was entered. Primary Heating Fuel 4.4.28.2 When selecting “wood or other” for the primary fuel type, identify the primary fuel type if the fuel type is not wood. Energy Fuel Type 4.4.28.3 When selecting “wood or other” for the primary fuel type, identify the primary fuel type if the fuel type is not wood. Payment Method 4.4.28.4 When annual fuel costs are not available and zero is entered for the annual costs, explain why zero costs were entered.