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PY26 WHEAP Manual

Revised: August 2025 a. Reviews details relevant to the appeal and check compliance with policies, procedures, and applicable statutes. b. Responds in writing to customer within seven days of receipt of appeal. 7. If the customer is not satisfied with the DEHCR determination, they may request an appeal to the WI Division of Hearings and Appeals.

Stage 3: Division of Hearings and Appeals (DHA) 8. DEHCR and local agency receive DHA request for an appeal. 9. If customer has not completed stages 1 and 2, the local agency shall attempt to contact the customer for a possible resolution prior to the DHA hearing. 10. The local agency shall follow their local formal fair hearing process.

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Page 169

Official source

168

PY26 WHEAP Manual

Revised: August 2025 a. Reviews details relevant to the appeal and check compliance with policies, procedures, and applicable statutes. b. Responds in writing to customer within seven days of receipt of appeal. 7. If the customer is not satisfied with the DEHCR determination, they may request an appeal to the WI Division of Hearings and Appeals.

Stage 3: Division of Hearings and Appeals (DHA) 8. DEHCR and local agency receive DHA request for an appeal. 9. If customer has not completed stages 1 and 2, the local agency shall attempt to contact the customer for a possible resolution prior to the DHA hearing. 10. The local agency shall follow their local formal fair hearing process.