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PY26 WHEAP Manual

167 Revised: August 2025 Appendix F | Hearings and Appeals Process Flow Chart The following Hearings and Appeals Process flow (text equivalent provided below) chart provides an overview of the three steps in the fair hearing process. The flow chart is also available on the HE+ TTA website under WHEAP | Resources | Policy & Process.

Hearings and Appeals Process (Text Equivalent) Stage 1: Local WHEAP Agency 1. Customers have 15 days once they receive their notification letter to contact the local WHEAP agency to request an appeal to DEHCR. (Verbal or written). 2. The WHEAP agency shall work with customer to try to resolve the issue prior to submission of a request for an appeal to DEHCR. 3. The WHEAP agency shall provide a response to the customer within five days of the initial customer contact. 4. If the customer is not satisfied with the WHEAP agency’s response, a written formal appeal may be submitted to DEHCR.

Stage 2: DEHCR Formal Appeal 5. DEHCR receives written formal appeal (DEHCR Appeals Form or written letter). 6. DEHCR: