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PY26 WHEAP Manual
15 Revised: August 2025 ineligible non-citizen Certain non-citizen statuses are ineligible for WHEAP benefits. Ineligible non-citizens include individuals without a USCIS status and non-citizens who do not meet one of the specified categories outlined in Section 3.2.2.4 of the WHEAP Manual.
Informational Transmittal (IT) A correspondence sent from the Division to notify WHEAP agencies of policy and process changes throughout the program year (PY). Updates sent via IT shall supersede policy and guidelines printed in the current year manual. To receive ITs via email, the agency staff HE+ System Contact must be assigned one of the following roles: “Director,” “Coordinator,” and/or “Fiscal.” Staff without one of these HE+ System roles assigned may access the current and prior year ITs on the HE+ TTA website.
in-kind rental agreement Living arrangement where instead of paying rent, the landlord provides a living space and in return the renter completes a working arrangement with the landlord instead of receiving (full) wages.
intake The process of taking an application to be used for determining eligibility for assistance.
interactive interview An interview with the applicant answering questions as the information is being entered into the HE+ System.
IOU Acronym for investor-owned utility.
KWW/CF Acronym for Keep Wisconsin Warm/Cool Fund.
Low Income Home Energy Assistance Program (LIHEAP) The federally designated program under 42 U.S.C. 8621. The program provides benefits and services to assist low-income households with the costs of energy used for home heating. This federal program has also been referred to as LIHEAP.
NOTE: DEHCR calls its program WHEAP including the federally funded LIHEAP program and the Wisconsin PB program. See also Public Benefits.
Low-Income Housing Tax Credit (LIHTC) housing (also known as “Section 42”) Based on Section 42 of the Internal Revenue Code, this housing program was enacted by Congress to provide the private market with an incentive to invest in affordable rental housing. Tenants of LIHTC housing receive a small reduction in rent from the market rent value. Because the tax credits were awarded to the builder/owner, tenants of LIHTC housing are not considered residents of government-assisted housing.
LP Acronym for propane (liquid propane).