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PY26 WHEAP Manual

Revised: August 2025 • A public or private place not designed for use as a regular sleeping accommodation for human beings

household (HH) Any person or group of persons living together in a dwelling unit on the application date who directly purchase home energy or make undesignated payments for energy in the form of rent. See also dwelling unit and economic unit.

household member Anyone who, on the date of application, is living in the household and who is not a temporary household member or considered a household member not included on the application as listed in Section 3.2.6.4. Household members who are temporarily out of the household on the date of the application for reasons such as a vacation or a business trip are still considered part of the economic unit and are counted on the HE+ Application. In addition, those working out of town and not maintaining a separate permanent residence are also considered part of the economic unit. Do not count a person who may have lived in the household during a portion of the prior month but is no longer in the household on the application date; do not count the person or their income to determine total household size or income. A household member with multiple residences shall be included in the household if this is their primary residence. When a household member resides in more than one residence, the WHEAP agency must indicate in HE+ System Notes on what basis they determined the primary residence.

HVAC Acronym for heating, ventilation, and air conditioning.

income All monies received by a household. See Chapter 2 for an explanation of which monies are counted as income and which are ignored.

Incomplete Notification/Notice A system-generated incomplete notification created for pending applications to notify customers of missing information. When selecting mail or email notification type, the agency must mail or email the notification to the customer directly as it is not system generated.

indirect cost Expenses of conducting business that are not readily identified with providing services. Indirect costs mean the same thing as overhead costs.

ineligible dwelling unit Ineligible dwelling units are units that are not eligible to receive WHEAP benefits. Mobile shelters are ineligible dwellings, and typically include, but are not limited to, tents, campers, and vehicles. Group homes, halfway houses, government facilities (jails, hospitals, and other governmental care facilities), assisted living facilities, transitional housing facilities, abandoned spaces or buildings, and secondary homes are also ineligible dwelling units for WHEAP. WHEAP agencies should contact the HE+ Help Desk when questioning an ineligible dwelling.