Page 118
PY26 WHEAP Manual
117 Revised: August 2025 PHDENY Heat and PB Denied with a “General Denial” – Examples of a General Denial include “Your income exceeds the eligibility limit” and “The application date has exceeded 31 days.”
8.6 Check Returns When any check is sent to the Division, it must be accompanied by a memo identifying the applicant(s), the amount of the benefit(s), what the payment(s) was (regular, crisis, or HE+ Program Services benefit), and the reason(s) for the return.
Refunds, repayments, and written communications concerning payments should be addressed to:
DOA/DEHCR Attn: WHEAP Refund PO Box 7970 Madison, WI 53707-7970
Email communications should be addressed to heat@wisconsin.gov.
Checks should be made payable to DOA/DEHCR.
8.6.1 Recipient Returns When a single party heating/non-heating assistance check is returned to the local WHEAP agency, the agency shall provide the recipient with a receipt for the check. Send the check along with the check stub, if available, to DEHCR. DO NOT ENDORSE THE CHECK.
8.6.2 When a Notice is Returned by Post Office Notices are only returned when the post office does not have forwarding information for the applicant. When a benefit notice is returned by the post office, do not discard the returned notice before checking on the reason for the return.
Try to determine the applicant’s correct mailing address, correct any discovered errors, enter an HE+ System Note, and if an address was established, resend the notice.
Returned mail should raise a caution flag about an applicant’s situation and be investigated for application data accuracy.
8.6.3 When a Single Party Check is Returned by the Post Office Single party checks are returned to the Division whether or not forwarding information is available. Upon the return of a Single Party Check, the Division will send an email to the WHEAP agency that processed the application and request the following steps be taken: 1. If the returned check includes a new address: a. Contact the applicant to verify the address b. Check to see if there are related changes in the case record (house type, number of rooms, fuel type, etc.)