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PY26 WHEAP Manual
Revised: August 2025 8.5 Payment Registers For each extraction, one payment is sent to a vendor for all applicants who identified the vendor as their energy supplier, Crisis Assistance provider, or Weatherization agency that coordinated HE+ Program Services activity. WHEAP cases are extracted from the HE+ System on Wednesday evenings and checks are mailed the following Monday. Vendors paid by ACH receive their payments following the weekly extraction. Vendors must post payments to customer accounts within seven days from the date of the check. Due to federal holidays, occasional deviation from the extraction schedule is warranted. The extraction schedule for the full program year may be found via the Division website.
Prior to receipt of the payment, the vendor is provided a payment register on the HE+ System or via mail. The payment register includes account number, account name, applicant name, applicant address, county/tribe, benefit amount, and benefit type.
Vendors, local WHEAP agency staff, and State staff having specific security access can view check registers.
8.5.1 System Codes 1. Payment Codes – These codes regularly appear on the check registers. HTPAY Heat Paid – Regular heat (LIHEAP) benefit payment PBPAY PB Paid – Regular electric (PB) benefit payment CRPAY LIHEAP Crisis Paid – All types of LIHEAP crisis payments PCPAY PB Crisis Paid – All types of PB crisis payments FNPAY Furnace Paid – Payments for furnace services 2. Cancellation Codes CRCAN LIHEAP Crisis Cancellation PCCAN PB Crisis Cancellation FNCAN Furnace Services Cancellation HTCAN Heat Benefit Cancellation PBCAN Electric (PB) Benefit Cancellation 3. Reserved Payment Codes CRRES LIHEAP Crisis Reserved (SCCC) – LIHEAP funds reserved for future payment PCRES PB Crisis Reserved (SPBC) – PB funds reserved for future payment FNRES Furnace Reserved – Funds reserved for furnace services 4. Denied Payment Codes CRDENY LIHEAP Crisis Denied PCDENY PB Crisis Denied FNDENY Furnace Denied HTDENY Heat Denied PBDENY PB Denied