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PY26 WHEAP Manual

99 Revised: August 2025 9. Enter an HE+ System Note to state how the $25 payment contribution was verified. 10. Agencies shall upload the verification and/or the Division Crisis Verification form of the energy crisis into the HE+ System prior to issuing Crisis Assistance payments.

NOTE: “Pending” and “On-hold” crisis applications must be submitted and/or denied within 30 days of the crisis application date.

5.4 Service Types 5.4.1 LIHEAP-Funded Service Types LIHEAP service type payments are made by the HE+ System using LIHEAP benefit funds. All these service types require entry of account number, account name, amount, and vendor number.

PEAS – LIHEAP Emergency Payment Emergency Crisis Assistance payment to a fuel supplier resulting in the delivery of fuel or a continuation of utility service.

PPAS – LIHEAP Assistance Payment Prevention Assistance payment sent to fuel suppliers/utilities. Payment may also be sent to a vendor for repairing or replacing fuel oil and LP tanks and/or lines.

SPSF – Summer Fill Payment Prevention Assistance code used specifically for a Division-directed Summer Fill Program and only available during specified program dates.

5.4.2 Public Benefit Funded Service Types Service types beginning with the letters “PB” indicate a PB Assistance payment made by the HE+ System using PB funds. The household’s electric vendor must be participating in the PB program. All these service types require entry of account number, account name, amount, and vendor number.

PBAS – Public Benefit Electric Payment PB Assistance payment to a PB electric supplier.

PBES – Public Benefit Emergency Electric Payment PB Emergency Crisis Assistance payment to a PB electric supplier resulting in restoring electric service or continuation of electric service.

5.4.3 HE+ Program Services Codes HE+ Program Services payments come from two separate central funds to pay all HVAC heating and water conservation activities throughout the state. See the HE+ Program Services Manual for information on eligibility, allowable activities, and other requirements for HVAC heating and water conservation services.