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July 1, 2026
90 • Details of the phone conversation or email from collateral contact with an employer, child welfare professional, or other third party (see 7.9 and 9.2)
This section last updated 7/1/2026
Section 12.2 Authorization Comments CSAW provides comments boxes on several of the authorization-related pages in addition to a Case Comments Summary page where authorization related comments are recorded.
The following information must be documented in case comments or comment boxes: • The reason for the authorization end date (see 15.3) • A statement describing the reason for a delay in the authorization being completed within two (2) business days of the authorization assessment (see 16.1) • A summary of the reason(s) for the difference in hours between the approved activity verification and the reported child care need if the difference crosses the part-time/full-time threshold or the threshold from full-time to above full-time (see 16.1.1.1) • The reason for the difference between the approved hours and the requested hours, as well as the rationale for the hours that were ultimately approved, if the agency worker determines that the parent’s self-declared need does not reasonably align with their approved activity (see 16.1.1.1) • Whether the criteria are met for including education hours in an authorization for a child in 4K or Head Start (see 16.1.1.3) • The reason for school closed hours/days (see 16.1.1.4.2) • The reason for a short-term emergency authorization for a school-age child during the typical school day when school is in session (see 16.1.1.4) • A summary of documentation that shows the entire child care need (including travel time, gap time, sleep time) when the child care need exceeds 12 hours per day (see 16.1.2) • The approval or denial of an inclusion rate (see 16.4.1) o Note: Agency workers must not include any health information or diagnosis in case comments (see 2.3) • A description of discounts the parent receives from the provider (see 16.4.2) • A summary of the discussion with a parent regarding child care need following a reported change (see 17.1), including whether the parent opted for fewer hours following an offer of continuity of care (see 17.1.2)