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July 1, 2026

29 • At the eligibility renewal for Wisconsin Shares • When a parent discloses to his or her agency worker circumstances that may meet the good cause criteria

The Child Support Cooperation & Good Cause publication describes the requirement to cooperate with child support, the right to claim good cause as an exception to the cooperation requirement, and the criteria for good cause. The document must be provided even if both biological/adoptive parents of all children are living together.

A Child Support Cooperation & Good Cause publication (DCF-P-5600) is automatically sent from CWW: • When a parent applies by phone, mail or in-person and an agency worker completes the application or program add driver; • When a parent renews through ACCESS, phone, mail or in-person and the worker completes the renewal driver in CWW; • When a child with an absent parent is added to the case, or • When a parent leaves the case, which results in a child on the case having an absent parent.

If the notice is not automatically generated from CWW, local agencies can also provide the Child Support Cooperation & Good Cause publication to parents by either: • Printing the Child Support Cooperation & Good Cause publication from the online DCF Publications Repository and manually providing it to the parent; or • Using the Manual Letter Selection functionality in CWW to mail the Child Support Cooperation & Good Cause publication If the parent applies for Wisconsin Shares through ACCESS – Apply for Benefits (AFB) or Add a Program (AAP), the language from the Child Support Cooperation & Good Cause publication displays on the page where the parent signs the application. The parent must check a box indicating that they have read this information and understand that they have the right to claim good cause for not cooperating with the Child Support Agency (CSA). If the parent has chosen to view ACCESS in Spanish, the textbox and acknowledgement also display in Spanish. This notice and acknowledgement are included on the Application Summary which is viewable to the parent in ACCESS and to the agency worker in CWW and the Electronic Case File (ECF).

Because this information is the same as the information contained in the Child Support Cooperation & Good Cause publication and captures the parent’s acknowledgement, this is sufficient for providing the Child Support & Good Cause publication at application for Wisconsin Shares.